Analyzing free-text responses
This article covers why we include open-ended questions in surveys, and how we analyze data collected from free-text responses to open ended survey questions.
Preparing and cleaning survey data
How to clean and prepare survey data prior to analysis.
How to improve survey response rates
What factors influence survey response rates? How can we improve response rate?
Why are client satisfaction surveys important?
What does a client satisfaction survey measure? Why is it important, and how will it help your organization?